We will give you an accurate time of arrival in the Morning and our team will ensure that there is no delay even at times of accidents. Afternoon job start time depends on the time morning job finishes, so harder to predict. Based on our experience we normally predict it very accurately but sometimes there can be around 1 hour delay.

Yes, stairs are extra burden on the movers, and require additional strength and techniques. It can take a toll on the movers and reduces their ability to work full day. A standard $2 per stair step extra charge applies on top of the total moving charges. Its a one off fee only and will not cost you everytime the movers go up and down the stairs.

We generally have 2 available time slots during the day: either first thing in the morning around 8 am or in the afternoon between 1-3pm. Please note the afternoon timeslot is an estimate and depends on when the morning job finishes. The movers may be early or late however they will give you a call when they are on their way. We do, however, have flexibility and should you require a different start time, just give us a call and we will see what we can do!

We are able to take the TV off the bracket for you, but we are not able to remove the bracket off the wall or install new brackets at your new property.

As in other service industries, you may wish to offer your moving crew a gratuity. While there is no set amount expected, we recommend you tip based on how well you feel your crew performs. If you have additional questions, please speak with your move coordinator at the time of your move confirmation.

You can book for same day service if you like. However, the more notice you give us the more likely we will be available at the time that you require a furniture removalist. One to two weeks’ notice is standard.